Operations Contract Specialist
Department: MSW Operations
Qualification: Bachelor Degree
Experience: Minimum 5 years of professional working experience of which three years in a contract management related role.
Major: Engineering and Science
To provide technical expertise in assuring that all Contracts, Agreements and related documents developed,entered into, and managed by the Operations Department are fully compliant with be’ah objectives, standards and procedures.
Creates, examines and monitors contractual agreements between be’ah and Service Providers in view
Works to achieve the best possible contractual arrangements for be’ah
Oversees Service Provider's waste management operations based on the Service Level Agreement/Contract
Monitors adherence of concerned managers and staff to contractual arrangements specifically based on mutually agreed standards of waste management operations
Identifies innovations to further improve tenders, proposals, contracts and related documents to ensure be’ah objectives and standards are met
Acts as a single point of contact for contract compliance in the Operations Department, liaising with concerned managers, staff and waste operation specialists (including those within the MSW Planning and Landfill) for technical advice and/or support for addressing any issues that arise in contract implementation
Conduct regular review of contractors' performances
Monitors and reports key metrics for the Department
Propose measures to ensure that the stipulations of the contracts are met
Develops procedures and methodologies as part of or as necessitated by contractual arrangements including variation requirements
Identifies legislative and regulatory issues that could affect tenders and contract oversight
Provide research on market performance and best practices that be’ah could adhere to for current and future contracting arrangements
Ensures that the levels of waste management services are according to agreed specifications, timely, and ad hereto quality parameters
Monitors service provider performance across waste management operations contracts, related to waste collection, storage, transfer, landfills, recovery or as appropriate, to ensure compliance.
Monitors, analyzes and reports key metrics regarding the contractors’ progress, services provided etc. within the assigned region/s
Participates in managing critical stakeholder interactions relating to the terms and conditions of contracts and agreements
Reviews and recommends for approval to the line manager, service provider questions and claims regarding contractual arrangements
Reviews technical papers,proposals, tenders and other documents related to contracts, and/or as otherwise assigned by the Head of Operations
Ensures generation and collection of pertinent data and information in relation to compliance to contractual obligations by service providers
Provides inputs related to the regional operations for any planning and monitoring related activities
Guarantees that contractual guidelines with respect to environment & sustainability and health &safety are adhered to by the regional teams
Participates in periodic and/or special meeting with the service provider and other stakeholders as appropriate
Initiates strategic contract review to determine status of the contract and the future of the contract upon expiry (e.g. contract extension, new tender process etc.)
Drafts response to questions and issues related to Service Agreements and contracts.
Provides technical support and advice for contract variations and disputes etc.
Supports contract closure process (e.g. handover of information and records, return of assets etc.) and post contract analysis, evaluation and reporting.
Monitors progress of contractual compliance by soliciting feedback from Regional Team/s on an ongoing basis
Conducts training on contract compliance as part of staff development of Contract Monitoring Officers and Regional Managers to build staff capability and improve performance
Identifies opportunities for staff development in coordination with HR and concerned be’ah units on contracts management